Shipping policy

Shipping & Delivery

We want your Greyhound Leatherware order to reach you safely and on time. Below you'll find everything you need to know about how, where and when we ship.

Where we ship

At present, we ship within Hungary only. We currently do not offer international shipping. If you are ordering from outside Hungary and would like to arrange delivery, please contact us at hello@greyhoundleatherware.com and we will let you know whether we can accommodate your request.

Shipping costs

We ship using DPD and MPL – Magyar Posta. The following flat rates apply to orders under 35,000 HUF:

Shipping method	Cost
DPD – home delivery	2,100 HUF
DPD – parcel point (pickup)	1,850 HUF
MPL – home delivery	6,000 HUF
DPD — orders 35,000 HUF and over	Free

All prices shown in our store include Hungarian VAT (ÁFA). Shipping costs, where applicable, are calculated and displayed at checkout before you confirm and pay for your order.

Delivery methods and times

We dispatch orders using DPD (courier delivery to your address) and MPL – Magyar Posta (postal delivery and parcel points).

Processing time: Orders are typically prepared and handed over to the carrier within 1–3 business days of order confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Estimated delivery time: Once dispatched, delivery within Hungary usually takes a further 1–3 business days, depending on the carrier and your location.

You will receive a shipping confirmation email with a tracking number as soon as your order is handed over to the carrier, so you can follow your parcel's journey.

Delivery guarantee under EU law

All delivery times are estimates only and are not guaranteed against day-level variation; however, we will deliver the goods to you without undue delay and in any event no later than 30 days after the conclusion of the contract, unless otherwise expressly agreed with you. If we fail to deliver within this period, you may set an additional reasonable period for delivery, and if that period also lapses without delivery, you are entitled to withdraw from the contract and receive a full refund.

We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control (force majeure), provided that we promptly notify you of any such delay.

Risk of loss and damaged parcels

Risk of loss and damage to the goods passes to you only when you (or a third party indicated by you, other than the carrier) take physical possession of the goods. Where you have commissioned the carrier yourself (and the carrier was not offered by us), risk passes to you when the goods are handed over to the carrier.

If your order arrives damaged, incomplete or incorrect, please contact us within a reasonable time at hello@greyhoundleatherware.com — ideally with photographs of the parcel and its contents — so that we can resolve the issue promptly. Where possible, please keep the original packaging until the matter is resolved.

Incorrect address or failed delivery

Please make sure your delivery address and contact details are correct and complete when placing your order. We cannot be held responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by you. If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery; additional shipping charges may apply.