Shipping policy

Shipping & Delivery

We want your Greyhound Leatherware order to reach you safely and on time. Below you'll find everything you need to know about how, where and when we ship.

Where we ship

We currently ship to Hungary, Austria, Germany and Switzerland.

For orders delivered to Austria, Germany or Switzerland, standard international shipping is available for €7.

Shipping costs

For deliveries within Hungary, we ship using DPD and MPL – Magyar Posta. The following flat rates apply to orders under 35,000 HUF:

Shipping method	Cost
DPD – home delivery	1,800 HUF
DPD – parcel point (pickup)	1,500 HUF
MPL – home delivery	5,000 HUF
DPD — orders 35,000 HUF and over	Free

For international deliveries:

Destination	Shipping method	Cost
Austria	Standard shipping	€7
Germany	Standard shipping	€7
Switzerland	Standard shipping	€7
Austria, Germany and Switzerland — orders of €100 or more	Standard shipping	Free

Shipping costs are calculated and displayed at checkout before you confirm and pay for your order.

Please note that orders delivered to Switzerland may be subject to local import duties, taxes or customs clearance fees. These charges, if applicable, are determined by the Swiss authorities and are the responsibility of the recipient.

Delivery methods and times

For deliveries within Hungary, we dispatch orders using DPD and MPL – Magyar Posta. Orders to Austria, Germany and Switzerland are sent using our standard international shipping service.

Processing time: Orders are typically prepared and handed over to the carrier within 1–3 business days of order confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Estimated delivery time within Hungary: Once dispatched, delivery usually takes a further 1–3 business days, depending on the carrier and your location.
Estimated international delivery time: Delivery times to Austria, Germany and Switzerland may vary depending on the destination, carrier and, where applicable, customs processing.

You will receive a shipping confirmation email with a tracking number as soon as your order is handed over to the carrier, so you can follow your parcel’s journey.

Delivery guarantee

All delivery times are estimates only and are not guaranteed against day-level variation. We will deliver the goods to you without undue delay and, unless otherwise expressly agreed, no later than 30 days after the conclusion of the contract.

If we fail to deliver within this period, you may set an additional reasonable period for delivery. If that period also lapses without delivery, you are entitled to withdraw from the contract and receive a full refund, subject to the applicable consumer protection laws.

We are not responsible for delays caused by shipping carriers, customs processing or events outside our reasonable control (force majeure), provided that we promptly notify you of any such delay.

Risk of loss and damaged parcels

Risk of loss and damage to the goods passes to you only when you—or a third party indicated by you, other than the carrier—take physical possession of the goods. Where you have commissioned the carrier yourself and the carrier was not offered by us, risk passes to you when the goods are handed over to the carrier.

If your order arrives damaged, incomplete or incorrect, please contact us within a reasonable time at hello@greyhoundleatherware.com—ideally with photographs of the parcel and its contents—so that we can resolve the issue promptly. Where possible, please keep the original packaging until the matter is resolved.

Incorrect address or failed delivery

Please make sure your delivery address and contact details are correct and complete when placing your order. We cannot be held responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by you.

If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery. Additional shipping charges may apply.