FAQ

Product, Care & Trust

What kind of leather do you use for Greyhound products?

We work exclusively with the highest grade, carefully selected premium full-grain cowhide leather. It is essential for us that the cowhide retains its natural texture and strength, allowing each piece to develop a beautiful, rich patina over time.
How should I care for my Greyhound leather goods?

Our products are built to withstand daily use. We recommend applying a premium, clear leather balm 1–2 times a year to keep the leather soft and hydrated. Avoid prolonged exposure to heavy moisture or direct water.
Will my item look exactly like the photos, since the leather is natural?

Because we use genuine full-grain leather, slight variations in grain, texture, and tone are natural and expected, no two hides are exactly alike. This is part of what makes each piece unique, not a flaw.
What should I do if my leather product gets wet? 

If your piece is exposed to water or heavy moisture, gently wipe it with a soft, dry cloth and let it dry naturally at room temperature. Never use artificial heat sources (like a hairdryer or radiator), as this can dry out and damage the cowhide. 
Are Greyhound products suitable for gifting? 

Yes. Every Greyhound piece arrives in our signature packaging, carefully wrapped to deliver an exceptional unboxing experience. We do not include price tags inside the box, making it ready to be presented as a luxury gift.

Do Greyhound products come with a warranty?

We stand behind our craftsmanship. All Greyhound products come with a 2-year warranty covering any manufacturing or structural defects. Please note that this warranty does not cover natural wear and tear or cosmetic changes to the patina!
How can I tell if my item is authentic Greyhound Leatherware?

Every genuine Greyhound piece features our embossed logo on the leather, a small but deliberate mark of authenticity and craftsmanship. If you're ever unsure about a product you've received or seen elsewhere, feel free to contact us directly and we'll be happy to help verify it.
Is it safe to enter my payment information on your site?

Absolutely. Your payment security is something we take very seriously. All transactions on our site are processed in full compliance with relevant legal requirements and strict industry standards.

How can I contact you?

You can reach us through our Contact page, or send us an email directly at hello@greyhoundleatherware.com. We do our best to respond as quickly as possible.

Orders & Shipping

How long will it take to receive my order?

In-stock items are processed and shipped within 2-3 business days. We offer free shipping on all orders over 100 €.
Can I track my order?

Yes! Once your order has been picked up by the carrier, you'll receive an email with your tracking link. The email will be sent to the address you provided at checkout, and the tracking details will reflect the shipping method you selected.
Can I change or cancel my order after it has been placed?

We process all orders quickly to ensure fast delivery. If you need to modify your shipping details, change a product option, or cancel your order, please contact our support team immediately at hello@greyhoundleatherware.com. If your package has not left our workshop yet, we will happily assist you.
What happens if my order arrives damaged?

We take great care in packaging every order, but if something arrives damaged, we want to make it right. Simply reach out to us through our contact page with a photo of the item and your order number, and we'll sort it out for you as quickly as possible.
How much does shipping cost?

Exact shipping costs are calculated automatically at checkout based on your delivery location. We offer both home delivery and pickup point options, pickup points are the more affordable choice.

Remember, all orders over 35.000 HUF qualify for free shipping regardless of which option you choose.
Will I receive an invoice? Can I request a company invoice?

Yes, every order comes with an invoice. Please note that at this time we're unable to issue invoices for companies, only invoices for private individuals.
What payment methods do you accept? Is cash on delivery available?

We accept all major payment methods, including Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay. Currently, we don't offer cash on delivery (payment is required at the time of order).

Returns & Exchanges

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase — we want you to love your piece. If this isn't the case, let us know and we'll do our best to work with you to make it right. Alternatively, you can return any product within 14 days of delivery for a full refund, provided the item is in its original, unused condition (return shipping costs are the responsibility of the customer)."
Can I exchange an item for a different size or color?

We don't offer direct exchanges, but if you'd like a different size or color, simply return your original item within 14 days of delivery for a full refund, then place a new order for the option you'd prefer. As long as the item is unused and in its original condition, we'll process your refund as soon as it arrives back to us.

Not sure which option is right for you before you buy? Reach out before placing your order, we're happy to help you get it right the first time.
How do I make a warranty claim?

If you believe your item has a manufacturing or structural defect, please email us at hello@greyhoundleatherware.com or reach out through our Contact page with photos of the issue and your order number, we'll take it from there.